FAQ

FAQ's

Why is World South.Net so inexpensive?  What is the catch?

Is there a free trial period?

What happens if I want my money back after the grace period?

Can I pay in advance for a years service?

How do I know if World South.Net has a local access number in my area?

Can I travel with my World South.Net account?

How do I sign up?

Are there any setup fees?

What operating systems does World South.Net support?

How fast will I connect using World South.Net?

Does World South.Net offer dedicated access or static IP's?

Does World South.Net put any kind of banners or bars on my computer?

Can I get paid for referring my friends to World South.Net?

Do you have fundraisers available for non-profit organizations? 

Do I need special software to use World South.Net?

Will I get disconnected if I use World South.Net?

Is there 24/7 customer phone support?

What does 24/7 Email support mean?

What is the difference between customer support and technical support?

My town is listed on your site as a local call, but the phone number listed is normally a toll call for me.  Which is it?

You have over 10,000 numbers available to me, but they are on 7 different networks.  Can I move between them at will, or do I need to ask first?

I've signed up for service and want my 2nd email account.  How do I get it?

Is World South.Net "unlimited" access?

What happens if I go over my hours allowed per month?

Why is World South.Net so inexpensive?  What is the catch?  (Back to Top)

World South.Net dial-up internet service is just 17.95 per month simply because we are not trying to be all things for all people.  At less cost than the "big providers", we are able to use the same networks and technology they do, but without the vast overhead.

World South.Net started as a low-cost Internet Service Provider.  We are able to keep our pricing down because of several smart business moves including:  1.  We're based in a small town which gives us lower costs; 2.  Although we love NASCAR, we don't have to generate extra profits to cover a multi-million dollar sponsorship; 3.  World South.Net was built from the ground up on the low-cost model; 4.  Our customers love our services and help their friends sign-up, saving us the overhead of expensive advertising to get new customers.

Our goal is to provide a quality, low-cost, 56K dial-up connection and to have unparalleled customer satisfaction.  That's it!

Is there a free trial period?  (Back to Top)

  Yes!  But it is only a 10-day period. If you cancel within the first 10 days of your account being activated, you will receive a full refund of the subscription price. We will always try to solve any performance or technical issues that you may have within that 10-day period. If we were charging 23 plus dollars a month for our service, then a free trial period, or a "1000 hours for the first month for free," would not be an issue. But we aren't and never will. We did not elevate our pricing to cover such "promotions". This is what our subscribers have told us is important to them.

What happens if I want my money back after the grace period?  (Back to Top)

   If you decide that you want to terminate your service with World South after your 10-day free trial period has expired, and you have purchased semi-annual or annual service then your account will be assessed a $25.00 termination fee and converted to a month-to-month account. You will then be refunded the difference. There are no refunds on month-to-month accounts after the 10-day free trial period..

Can I pay in advance for a years service?  (Back to Top)

Yes you can and we have discounted the rates if you do prepay. This is a great way to get Internet access at the lowest possible rate.

How do I know if World South.Net has a local access number in my area?  (Back to Top)

With thousands of local access numbers and more being added monthly, chances are good that you can get World South.Net.  You can visit our Access Number page where all numbers are listed by state or area code.  We are continually upgrading our service to add new numbers.  If we aren't in your area yet, let us know.  We will do all we can to get you a local number and we will keep you informed of our progress.  World South.Net cannot represent or guarantee that any dial-up port is local to you.  If any doubt exists, please contact your local telephone company.

Can I travel with my World South.Net account?  (Back to Top)

Included in your service is access to thousands of local access numbers throughout the continental United States and Canada.  Please visit our Access Number page to find the number and network  in the area in which you are traveling.  If there is a number available in the same network, you can change your dial-up properties and access World South.Net immediately.  If a different network is listed for the area in which you are traveling, you will need to contact us at 662-609-4385 to set it up.  There may be charges incurred when hopping to a different network when traveling.  Your support representative will explain all of the details.  World South.Net cannot represent or guarantee that any dial-up port is local to you.  If any doubt exists, please contact your local telephone company.

How do I sign up?  (Back to Top)

Click Here and sign-up online.  You may sign up online using Visa, Mastercard, or Discover.  If you prefer the personal touch, feel free to call us at 662-609-4385.  Accounts that are paid by credit card will be activated immediately.  Accounts that are paid by check or money order will be activated when payment is received. 

Are there any setup fees?  (Back to Top)

There are no additional fees when you sign up with World South.Net.

What operating systems does World South.Net support?  (Back to Top)

World South.Net is compatible with all mainstream operating systems.  We recommend and can offer technical support on Windows 95, 98, ME, 2000/NT, XP, and Apple Mac OS 8 or greater.  World South.Net is also a good inexpensive option for AOL bring-your-own-access and Web TV.

How fast will I connect using World South.Net?  (Back to Top)

World South.Net provides an industry standard "56K" dial-up connection.  Your modem, the telephone lines, and switches in your area, and user traffic determine the actual speed at which you connect.  World South.Net uses modern equipment to provide you with the best connection we possibly can, but with so many aspects involved in getting the connection to you, it is easy to see why connect speeds will vary.

Does World South.Net offer dedicated access or static IP's?  (Back to Top)

At this time, we do not.  Most users have absolutely no need for either of these services.  Our cost savings is derived from not trying to be all things to all people.  By keeping our product offering simple, we keep our price among the lowest you can find anywhere without compromising customer satisfaction.

Does World South.Net put any kind of banners or bars on your computer?  (Back to Top)

The only advertising you may experience are the ads of our affiliates.  These are added to the site in a way that does not interfere with the information provided on the site.  These affiliate ads are there for two reasons:  1.  They create an income for World South.Net to allow us to keep our internet access prices down.  2.  They are a convenience to our subscribers to shop online in places that are safe, secure, and the best deals we can provide.  As a free service to our customers, we provide information on locations to download pop-up ad busters.  It is available on request.  Because you, our customers, are surfing the site, please be sure to inform us if any advertising is obtrusive or offensive and we will make every effort to remove it.

Can I get paid for referring my friends to World South.Net?  (Back to Top)

Once you have referred three subscribers to World South.Net and they have been active at least one month,, you will receive one month of service free.  This is a great way to earn free internet service.  Just call our support desk (662-609-4385) or email us at support@worldsouth.net to get more details on the referral program. 

Do you have fundraisers available for non-profit organizations?  (Back to Top)

Yes, absolutely.  We would love to work with your non-profit organization to put together a fundraiser.  For more information, please contact our support desk at 662-609-4385.

Do I need special software to use World South.Net?  (Back to Top)

No, you do not need special software to use World South.Net.  Everything required should already be on your computer.  After signing up online, you will receive detailed instructions through e-mail on how to setup your access.  If you do not have a previous e-mail, just call our support desk and we will fax you a copy or walk you through the setup on the phone.  The amazing feature of our service is how quickly your account is activated.  We want you connected as soon as possible so you can begin enjoying your service!

Will I get disconnected if I use World South.Net?  (Back to Top)

World South.Net has a 10 minute idle disconnect feature.  This means that after 10 minutes of inactivity (not surfing the web or getting e-mail) your connection may be dropped.  This is beneficial for folks that have finished working on the Internet and forget to disconnect.  If for some reason you were disconnect, you may reconnect immediately.

Is there 24/7 customer phone support?  (Back to Top)

  Phone support of all kinds is costly, by maintaining customer support during normal business hours, 8:00 am to 8:00 pm Mon-Sat Central Time Zone, we can service all parts of the country and still be able to keep cost low enough to maintain our pricing structure to the end user. If you need support during non-business hours, you can leave a message with the message service and we will do our best to contact you as quickly as possible to resolve your issue.

What does 24/7 E Mail support mean?  (Back to Top)

All e mail inquiries are answered within 24 hours, usually within 12 hours and sometimes, depending on the volume in queue, in real time. The e mail support system is monitored 24 hours a day, 7 days a week. E mail support costs a fraction of phone support and allows us to keep our cost manageable, which in turns allows us to keep our service prices low.  When possible, e-mail your question to us!

Each subscriber receives up to 2 e-mail addresses with each active account.  You have to option of purchasing additional e-mail addresses.  Subscribers can receive their mail through our webmail service (obtaining e-mail through the internet)  located on our home page or you may use a software program such as Outlook or Outlook Express.  If you would like to use Outlook or Outlook Express, be sure to follow the instructions in your welcome e-mail to set that service up.  If you prefer the personal touch, feel free to call us at 662-609-4385 or e-mail us at support@worldsouth.net.

What's the difference between customer support and technical support?  (Back to Top)

Customer support simply pertains to account info. You want to change the credit card or checking account you have your subscription on. You need to add a 2nd e-mail box to your account. You want to change your password. These are typical customer service issues. You also can report any network outages or performance issues to customer support.

Technical support pertains to PC, software, hardware or operating systems configurations that may apply to your internet connectivity. We provide an on-line library of technical support articles. 

Support issues of all kinds (customer and technical) can always be addressed via our e mail support system.
 

 My town is listed on your site as a local call, but the phone number listed is normally a toll call for me. Which is it?  (Back to Top)

   This network includes a number of what is known in the Telco industry as FX #'s (foreign exchange numbers). These numbers are data only numbers that are routed so as not to be a long distance call from a specified local exchange to another specified local exchange. We suggest prior to choosing one of these numbers that you contact your local telephone service provider to determine whether the access numbers in your area are toll free calls or if you'll incur long distance charges. If you are unsure of a number, simply call it. When the modem pool picks up, hang up. Then call your local Telco and ask if that call was registered as a long distance call. Your local Telco then should be able to confirm the actual status of that number. It is important for all users to understand that World South only represents that the numbers listed on the World South site or provided to you through e mail support are the dial in modem pool's access numbers. It is the end user's responsibility to verify whether a call to a given number is a toll call or a local call.

You have over 10,000 numbers available to me, but they are on 7 different networks, can I move between them at will, or do I need to ask first?  (Back to Top)

Yes, you can move between the networks at will, and yes you must ask first. Your authentication domain provided you at signup is only good for the network you initially choose. All network changes are processed on the first day of each month. If you have to switch networks, then you will need to notify us via e mail at support@worldsouth.net and let us know your user id, current access number and network, and the access number and network you want to move to.  Moving between networks may also incur additional charges.  It is very important that you call us first!

I've signed up for service and want my 2nd e mail account. How do I get it?  (Back to Top)

  Simply e mail your desired parameters (user id and password) for the e mail box to support@worldsouth.net. If the user name is available, the 2nd account will be set up within 24 hours and you will receive a confirmation e-mail at your default e-mail address.. If it is not, you will be contacted for another choice.

Is World South.Net "unlimited" access?  (Back to Top)

We intentionally avoid using that word since we believe it is abused in our industry and can be misleading.  The Internet industry recognizes a difference between "UNLIMITED" and "DEDICATED" access.  The problem is that the consumer doesn't understand the difference.  They expect unlimited to mean no time limits, but that is what DEDICATED access is (dedicated access typically costs around $100 per month and represents a 24/7 connection).  "UNLIMITED" typically refers to any account that has a usage allowance of 150 hours per month or more.  Experience shows that less than 1% of Internet users will exceed that.

World South.Net has different time allowances for different networks.  The average of possible hours per day is far beyond what is used by the average consumer.  If you find that you are exceeding your time allowance, please call us immediately and we will work with you to find another network that allows more time or setup an additional account at a nominal charge to allow you continued access.  We hope our honesty is appealing and our plan will work for you.

What happens if I go over my hours allowed per month?  (Back to Top)

Your account will be automatically deactivated when you reach your allowed hours per month.  Your account will become active at the first of the next month.  If your account becomes inactive because you have exceeded your monthly limit, you can contact our support staff to purchase additional time for the month or e-mail us at support@worldsouth.net.

Still have questions?  Please feel free to e-mail us at support@worldsouth.net  to submit your question to our support staff.  We will get back to you with an answer as soon as possible.

If you are still interested in the "fine print", please review our Terms of Service.  These are essential to each and every subscriber and each user must agree to the terms of service before the account can be activated.  (Back to Top)